HVAC & Trades
An AI receptionist built for HVAC companies
Never miss a service call again. EnoDesk answers 24/7, books jobs, captures equipment details, handles emergencies, and dispatches your techs — so you can focus on the work, not the phone.
Emergency flagged
No AC, 95°F — urgent dispatch, tech notified
What EnoDesk captures on every HVAC call
Your techs arrive prepared with full job context.
Equipment type and model
Issue description (no heat, leak, strange noise)
Urgency level (emergency vs. routine)
Customer address and access instructions
Preferred appointment time
Whether they have a service contract
24/7 call answering
Nights, weekends, holidays
Emergency routing
Urgent calls go straight to on-call tech
Job booking
Google Calendar sync + text confirmations
Example: emergency AC repair call
Here's how EnoDesk handles a typical HVAC service call.
Caller
Hi, my AC stopped working and it's 95 degrees in here.
EnoDesk AI
I'm sorry to hear that. Let me get someone out to you quickly. Can I get your address?
Caller
It's 412 Oak Street. The unit is on the roof.
EnoDesk AI
Got it — 412 Oak, rooftop unit. We have an opening tomorrow at 10 AM or I can flag this as urgent for a same-day visit. Which do you prefer?
Caller
Same-day if possible, please.
EnoDesk AI
Done. I've flagged this as urgent. A technician will call you within 30 minutes to confirm. You'll get a text confirmation shortly.
After the call, you receive:
- Full transcript + AI summary
- Urgency level: Emergency — same-day dispatch
- Job details: AC not working, rooftop unit, 412 Oak St
- Text confirmation sent to caller
HVAC receptionist FAQ
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