This Privacy Policy applies to EnoDesk, an AI-powered phone receptionist application developed and operated by EnoDesk LLC.

1. Introduction

EnoDesk ("we," "our," or "us"), developed by EnoDesk LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use the EnoDesk AI-powered receptionist service at https://eno-ai.com.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, phone number, business name)
Business details (services offered, operating hours, address, greeting messages)
Payment information (processed securely via Stripe; we do not store card details)
Communications with our support team

2.2 Information Collected Automatically

Call recordings and transcriptions (required for AI receptionist functionality)
Usage data and analytics
Device and browser information
IP address and general location data

3. Third-Party Authentication (OAuth)

EnoDesk offers sign-in via third-party authentication providers. Below is what data we access from each provider and how we use it.

3.1 Google OAuth

Data we collect:

Email address (to create and identify your account)
Name and profile picture (for display in the application)

How we use this data: We use your Google account information solely to authenticate you and create your EnoDesk account. We do not access your Gmail, Google Drive, or other Google services through sign-in.

3.2 Facebook OAuth

Data we collect:

Email address (to create and identify your account)
Name and profile picture (for display in the application)

How we use this data: We use your Facebook account information solely to authenticate you and create your EnoDesk account. We do not post to your Facebook profile or access your friends list.

4. Google Calendar Integration

When you connect your Google Calendar to EnoDesk for appointment scheduling, we request specific permissions.

4.1 Data We Access

Calendar events (read): To check your availability when booking appointments
Calendar events (write): To create new appointments booked by your AI receptionist
Email address: To identify the connected Google account

4.2 How We Use Google Calendar Data

We read your calendar only to check availability during appointment booking
We create calendar events only when your AI receptionist books an appointment
We do not store your calendar events in our database
We do not share your Google Calendar data with third parties
We do not use your calendar data for advertising or any purpose other than providing the appointment booking feature

4.3 Revoking Google Access

You can disconnect your Google Calendar at any time from Settings → Integrations in the EnoDesk dashboard. You can also revoke access from your Google Account permissions page.

5. How We Use Your Information

We use your information exclusively to provide and improve the EnoDesk service:

Authenticate your account and provide access to EnoDesk features
Provide AI receptionist functionality (answering calls, booking appointments)
Process payments and manage your subscription
Send service-related communications (e.g., appointment confirmations, usage alerts)
Analyze usage patterns to improve our service
Comply with legal obligations

We do not use your data for targeted advertising, selling to data brokers, determining credit-worthiness, training AI models unrelated to your service, or any purpose other than providing and improving EnoDesk.

6. SMS/Text Messaging & Mobile Information

EnoDesk sends SMS/text messages for service-related notifications. There are two types of SMS communications:

6.1 Business Owner/Staff Notifications

If you are a business owner or staff member using EnoDesk, you may receive:

Call summary notifications after your AI receptionist handles a call
Missed call alerts
Daily call activity summaries
Account verification and security codes

6.2 Customer Notifications (Pro Plans & Above)

Businesses using EnoDesk Pro or higher plans may send transactional SMS notifications to their customers, including:

Appointment confirmations
Appointment reminders (24 hours and 1 hour before)
Appointment changes or cancellations
Follow-up messages after service

Customer consent is obtained by the business during the appointment booking process. Customers receive messages from the specific business they booked with, not from EnoDesk directly.

6.3 Mobile Information Protection

We do NOT share, sell, or provide your mobile phone number or any mobile opt-in information to third parties or affiliates for marketing or promotional purposes.

6.4 Opt-Out

Business owners/staff: Reply STOP to any message or disable notifications in Settings → Notifications.

Customers: Reply STOP to any message to unsubscribe from that business's notifications.

Help: Reply HELP to any message for assistance, or contact support@eno-ai.com.

Message frequency varies based on call volume and appointment activity. Standard message and data rates may apply.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share data with service providers who help us operate EnoDesk, including:

Telephony providers: To handle phone calls and SMS messaging
AI service providers: For voice synthesis and natural language processing to power your AI receptionist
Payment processors: To securely process subscription payments
Cloud infrastructure providers: For secure hosting and data storage

These providers only receive the minimum data necessary to perform their services. Our AI service providers do not use your data to train their models. All providers are contractually obligated to protect your information and comply with applicable data protection laws.

We may also disclose data:

Legal Requirements: When required by law, subpoena, or court order
Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

8. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit: All data transmitted using TLS 1.2+
Encryption at rest: Database and file storage encrypted using AES-256
Tenant isolation: Row-level security ensures your data is separated from other users
Secure access: Call recordings accessible only via time-limited signed URLs
Access controls: Role-based permissions and audit logging
Regular audits: Periodic security reviews and vulnerability assessments

9. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide services:

Account data: Retained while your account is active
Call recordings: Retained for 90 days, then automatically deleted
Call transcripts and metadata: Retained while your account is active
Google Calendar data: Not stored; accessed only during booking sessions

Requesting deletion: You may request deletion of your data at any time by emailing privacy@eno-ai.com. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.

10. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your data
Portability: Export your data in a standard format
Withdraw Consent: Disconnect third-party integrations at any time
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@eno-ai.com.

11. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings.

12. Children's Privacy

EnoDesk is not intended for use by children under 18. We do not knowingly collect information from children.

13. International Data Transfers

Your data may be processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the EnoDesk application. Continued use of the service after changes constitutes acceptance.

15. Contact Us

For privacy-related questions, data requests, or concerns:

Application: EnoDesk
Developer: EnoDesk LLC
Email: privacy@eno-ai.com
Website: https://eno-ai.com