Contacts & Caller Recognition
Every caller becomes a customer you remember
EnoDesk automatically creates a contact for every person who calls. It remembers repeat callers, tracks their history, and lets you tag your VIPs — so no customer ever feels like a stranger.
Repeat caller recognized
Sarah M. — VIP, 12 calls, usually books haircut + color
What your contact list includes
A built-in customer list that grows with every call.
Auto-created contacts
Every caller becomes a contact automatically. No manual entry — name, phone number, and call details are saved instantly.
VIP tagging
Mark your best customers as VIPs. They can get priority routing, personalized greetings, or special handling on every call.
Full call history
See every call a contact has made — date, time, duration, transcript, and AI summary. Nothing gets lost.
Custom tags & notes
Add labels like Lead, Returning, Urgent, or any custom tag. Add notes to any contact for your team to reference.
Repeat caller recognition
When someone calls again, EnoDesk knows who they are, how many times they've called, and what they usually need.
Order & spending history
Track what each customer has ordered and how much they've spent. Perfect for restaurants, salons, and service businesses.
How caller recognition works
First call
A new caller dials in. EnoDesk creates a contact automatically with their name, phone number, and a full summary of the call.
Second call
The same person calls back. EnoDesk recognizes them instantly — "Welcome back, Sarah!" — and knows their history.
Over time
EnoDesk tracks every call, order, and preference. You can tag them as a VIP, add notes, and see their full history at a glance.
Questions about Contacts
Never forget a customer again
Every caller becomes a contact. Start your 5-day free trial and build your customer list from day one.