How EnoIQ+ Turns Phone Data Into Business Growth
Every call is a data point. EnoIQ+ shows you why people call, which services trend, and how callers feel — automatically.
How EnoIQ+ Turns Phone Data Into Business Growth
Most small business owners know they get phone calls. But they don't know why people call, which services are trending up or down, or what callers actually think about their business.
That's because phone call data has always been invisible. Calls happen, maybe you take a note, and the information disappears. No patterns, no trends, no actionable insights.
EnoIQ+ changes that. It's an AI-powered analytics layer built into EnoDesk that watches your call activity and tells you what's happening — and what to do about it.
What EnoIQ+ Shows You
Why People Call
EnoIQ+ categorizes every call by reason — appointment booking, pricing questions, service inquiries, complaints, emergencies, and more. You see a breakdown of your top call reasons over 7-day, 30-day, and 90-day periods.
Why this matters: If 40% of your calls are asking about a service you don't prominently advertise, that's a signal to promote it. If 25% of calls are about something your AI already handles, your receptionist is saving you real time.
Which Services Are Trending
See which services callers ask about most, and which ones are growing or declining. EnoIQ+ tracks service mentions across all calls and shows you trends over time.
Example: A salon owner might discover that "balayage" inquiries doubled this month while "basic cut" requests dropped. That's a pricing and marketing signal you'd never catch from memory alone.
How Callers Feel
EnoIQ+ runs sentiment analysis on every call. You see the overall mood of your callers — positive, neutral, or negative — and how sentiment changes over time.
Why this matters: A sudden spike in negative sentiment might mean something changed — a staff issue, a service quality drop, or a pricing concern. You catch problems early instead of waiting for a bad review.
Improvement Tips
This is the most actionable part. EnoIQ+ generates specific suggestions based on your call patterns:
- "Add information about X to your AI's knowledge base" — When callers frequently ask questions your AI can't answer yet
- "Consider promoting Y service" — When a service is trending up but not featured on your website
- "Update your hours for Z" — When callers repeatedly ask about hours that don't match what's listed
- "Your most common caller reason is A" — So you know where to focus your marketing
Repeat Caller Patterns
See who calls most often, what they usually need, and how their behavior changes. EnoIQ+ identifies your most active callers so you can recognize VIPs and build loyalty.
How It Works (You Don't Do Anything)
EnoIQ+ runs automatically on every call your EnoDesk AI receptionist handles. There's no setup, no configuration, and no extra work on your end.
- A call comes in — EnoDesk answers, handles the request, and logs the full transcript
- EnoIQ+ analyzes it — The AI reads the transcript and extracts the call reason, services mentioned, caller sentiment, and action items
- Your dashboard updates — Trends, charts, and suggestions refresh automatically
- You get improvement tips — Specific, actionable recommendations based on your data
Everything happens in the background. You just open your dashboard and see the insights.
Real Examples of What EnoIQ+ Catches
| Insight | What It Means | What To Do | |---------|--------------|------------| | "Pricing questions" is your #1 call reason | Callers can't find your prices online | Add pricing to your website and AI knowledge base | | "Emergency HVAC" calls spike on weekends | You're getting after-hours demand | Consider premium weekend pricing or priority routing | | Negative sentiment increased 15% this week | Something changed recently | Review recent call transcripts to find the cause | | "Teeth whitening" inquiries up 40% this month | A service is trending in your market | Promote it on social media and your website | | Top repeat caller: John M. (12 calls, $2,400 spent) | You have a VIP customer | Mark them as VIP for priority handling |
Who Gets EnoIQ+
EnoIQ+ is included on the Business plan ($299/month). All other plans include a standard analytics dashboard with call volume, outcome breakdowns, and basic trends.
| Feature | Lite/Starter/Pro | Business | |---------|-----------------|----------| | Call volume trends | ✓ | ✓ | | Outcome breakdowns | ✓ | ✓ | | Call reason categories | — | ✓ | | Service trend tracking | — | ✓ | | Caller sentiment analysis | — | ✓ | | AI improvement tips | — | ✓ | | Repeat caller patterns | — | ✓ |
Frequently Asked Questions
Do I need to set up EnoIQ+?
No. EnoIQ+ runs automatically on every call. There's no configuration or setup required. Just open your dashboard and the insights are there.
How far back does EnoIQ+ analyze?
EnoIQ+ shows trends over 7-day, 30-day, and 90-day periods. The longer you use EnoDesk, the more accurate and useful the trend data becomes.
Can EnoIQ+ help me train my AI receptionist?
Yes. One of its key features is identifying gaps in your AI's knowledge — questions callers ask that your receptionist can't answer yet. It tells you exactly what to add to your knowledge base.
Is EnoIQ+ available on all plans?
EnoIQ+ is available on the Business plan ($299/month). All plans include a standard analytics dashboard with call volume and outcome data.
Ready to see what your phone data is telling you? Start your free trial →