Customize Greetings
Make your AI receptionist sound professional and on-brand.
Opening Greeting
The opening greeting is what callers hear when your AI answers. It should be warm, professional, and include your business name.
"Thank you for calling Mitchell Plumbing. This is our AI assistant. How can I help you today?"
After-Hours Greeting
When someone calls outside your business hours, use a different greeting that acknowledges the timing.
"Thank you for calling Mitchell Plumbing. We're currently closed, but I can help you schedule an appointment or take a message."
Closing Message
End calls on a positive note with a professional closing.
"Thank you for calling Mitchell Plumbing. Have a great day!"
Tips for Effective Greetings
- •Keep it concise: Callers want to state their purpose quickly
- •Include business name: Confirms they've reached the right place
- •Be welcoming: Set a friendly, helpful tone
- •AI disclosure (optional): Some businesses prefer transparency
How to Update
Go to Dashboard → AI Setup
Find the Greetings section
Edit your messages and click Save
Changes take effect immediately. Make a test call to hear your new greetings.
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